Can HR Act Beyond Company Policies?

An employee approaching the HR Dept. for clarifications on a query always leads to certain phenomenal answers that have become much of a part of rote every employee remembers – “It’s written in the Co. Policies that’s the reason why it needs to be done this way!”

Infact quite many times the employees seem to know the answer well in advance before they decide to give another shot in the HR Dept. But can the HR folks really go beyond what the HR policies say? Can there be exceptions? Can there be genuine reasons when the HR needs to leap beyond the Co. boundaries and oblige employees? What’s the guarantee the employee may not get deceitful next time to avail those privileges?

The strongest of policy implementations always take place w.r.t. leaves and mediclaim issues. I remember coming across this one instance,